Privacy Policy

Your privacy is important to us. This policy explains how we handle your personal information.

Last updated: December 2024

1. Introduction

KP Centre (Kimberley Park Function Rooms) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and applicable Queensland privacy legislation.

2. Information We Collect

We may collect the following types of personal information:

Information You Provide

  • Contact details: name, email address, phone number, postal address
  • Event details: event type, date preferences, guest numbers, special requirements
  • Communication records: enquiries, feedback, and correspondence
  • Booking information: payment details (processed securely by third-party providers)

Information Collected Automatically

  • Technical data: IP address, browser type, device information
  • Usage data: pages visited, time spent on site, referring website
  • Cookies: small data files stored on your device (see Section 7)

3. How We Use Your Information

We use your personal information to:

  • Respond to your enquiries and provide quotes
  • Process and manage venue bookings
  • Communicate about your event and our services
  • Send relevant updates about KP Centre (with your consent)
  • Improve our website and services
  • Comply with legal obligations
  • Protect our rights and prevent misuse

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service providers: who assist with website hosting, email services, and payment processing
  • Professional advisers: such as accountants and lawyers, where necessary
  • Government authorities: where required by law or to protect our legal rights

All third parties are required to handle your information in accordance with privacy laws and our instructions.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

  • Secure (HTTPS) website connections
  • Limited access to personal information on a need-to-know basis
  • Regular review of our security practices
  • Secure disposal of information no longer required

While we take reasonable steps to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

  • Enquiry records: 2 years from last contact
  • Booking records: 7 years (for legal and accounting purposes)
  • Marketing preferences: until you unsubscribe

7. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

  • Remember your preferences
  • Understand how you use our website
  • Improve website functionality

You can control cookies through your browser settings. Disabling cookies may affect some website features.

8. Your Rights

Under Australian privacy law, you have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Ask us to correct inaccurate or outdated information
  • Complaint: Lodge a complaint if you believe we have breached privacy laws
  • Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our website is not directed at children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

  • Address: 373 Chatswood Rd (Cnr Lyndale St), Shailer Park QLD 4128
  • Phone: (07) 3801 4211
  • Email: bookings@kpcentre.com.au

13. Complaints

If you are not satisfied with our response to a privacy concern, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):